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Client Story: BILH Beverly
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Client Story: Personify Health
Client Story: GRM ROI
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Case Studies
Discover real-world applications of our products and solutions, demonstrating their impact on customer engagement and operational efficiency.
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Solutions
Products
Solutions
Products
Agent Assist
On-Demand Apps
Proactive Engagement
Visual IVR
All
Roadside Assistance Service Provider
Insurance
,
Visual IVR
Deflecting calls from live agents and improving the customer experience...
Streamlined Patient Outreach For Gastroenterology Center
Healthcare
,
On-Demand Apps
,
Proactive Engagement
Zappix's automated outreach solution streamlined operations and increased patient preparedness for appointments....
Hibbett Sports
On-Demand Apps
,
Retail
,
Visual IVR
Modern Customer Service for a Digital Customer Base...
Aéropostale
On-Demand Apps
,
Retail
,
Visual IVR
Visual IVR Drives Customer Satisfaction & Loyalty...
Retail (Multiple Use Cases)
On-Demand Apps
,
Retail
,
Visual IVR
Deploying visual self-service for multiple call types...
Logistics & Services
Logistics and Services
,
On-Demand Apps
,
Visual IVR
Deflecting routine calls and deploying a dynamic FAQ solution...
Visual IVR Call Deflection Solution For Digital Health SaaS Provider
Healthcare
,
On-Demand Apps
,
Visual IVR
Zappix's Self-Service and Visual IVR Solution deflected over 60% of routine calls, freeing agents for complex inquiries....
National Recovery Agency
FinTech
,
On-Demand Apps
,
Proactive Engagement
,
Visual IVR
Increasing digitalization in the collections process...
GRM Information Management
COVID-19
,
Human Resources
,
On-Demand Apps
,
Proactive Engagement
Actively managing a safe return to the office after the impact of COVID-19...
Increased Patient Access For Gastroenterology Department
Healthcare
,
On-Demand Apps
,
Proactive Engagement
,
Visual IVR
Zappix's automated Patient Engagement Solution increased patient preparedness and decreased patient no-shows....
Arts & Crafts Retailer
On-Demand Apps
,
Retail
,
Visual IVR
Visual IVR Drives Customer Satisfaction & Loyalty...
Communications Equipment Company
On-Demand Apps
,
Retail
,
Visual IVR
Creating a better customer experience with rich visual interfaces...
Auto Rental Company
Agent Assist
,
Logistics and Services
,
Proactive Engagement
Reducing AHT and improving employee experience with Zappix Agent Assist...
Healthcare Solutions Provider
Healthcare
,
Visual IVR
Deploying a complete self-service solution in under 2 weeks...
Mitsui Sumitomo Seguros
Insurance
,
On-Demand Apps
,
Visual IVR
Visual self-service solution for insurance customer care...
Regional Bank
FinTech
,
On-Demand Apps
,
Visual IVR
Reducing costs by deflecting calls and increasing revenues by removing barriers for payment...
Business Process Outsourcing
Agent Assist
,
BPO
,
On-Demand Apps
,
Proactive Engagement
,
Visual IVR
BPO partner reducing costs and staying competitive with modern self-service...
