AI Customer Engagement Platform

Reduce Costs. Improve CX. Automate Everything In Between.

AI Customer Engagement Platform

Reduce Costs. Improve CX. Automate Everything In Between.

Zappix is an AI Customer Engagement Platform that helps enterprises modernize customer service and engagement by resolving customer needs end to end across inbound and outbound interactions and driving measurable outcomes at scale. Through intelligent automation, orchestration, and AI-driven workflows, organizations reduce cost-to-serve, improve operational efficiency, and deliver consistent, high-quality customer experiences with enterprise-grade control and compliance.

Built on a secure, cloud-based architecture, Zappix integrates seamlessly with enterprise systems and delivers actionable analytics that continuously improve resolution rates, operational efficiency, and customer outcomes.

Zappix is an AI Customer Engagement Platform that helps enterprises modernize customer service and engagement by resolving customer needs end to end across inbound and outbound interactions and driving measurable outcomes at scale. Through intelligent automation, orchestration, and AI-driven workflows, organizations reduce cost-to-serve, improve operational efficiency, and deliver consistent, high-quality customer experiences with enterprise-grade control and compliance.

Built on a secure, cloud-based architecture, Zappix integrates seamlessly with enterprise systems and delivers actionable analytics that continuously improve resolution rates, operational efficiency, and customer outcomes.

Our Core Products

Intelligent Outreach

Proactively engages customers across voice and digital channels to drive faster resolution and reduce operational effort.

AI Self-Service

Enables customers to resolve requests independently through intelligent automation and conversational experiences, including Zappix’s industry-leading Visual IVR for modernizing voice self-service.

Agent Assistant

Equips agents with real-time context and AI-driven workflows to improve resolution speed, reduce handle time, and enhance the overall customer experience.

Executive Team

Yossi Abraham

President & CEO

Yossi Abraham

President & CEO

Yossi Abraham holds over 20 years of experience in various managerial roles, mainly in the Telecom and IT industry. Managerial positions include sales and business development, marketing, project management and chief of staff.

Prakash Guggilam

CTO

Prakash Guggilam

CTO

Prakash Guggilam is an experienced technology leader and architect with an established record of growing and retaining well-balanced, high functioning teams that ship. He holds over eighteen years of experience designing and building scalable systems.

Bob Barrows

Partnerships & Business Development

Bob Barrows

Partnerships & Business Development

Bob Barrows is an award-winning and dynamic business development executive with executive management success and over 20 years of proven expertise in delivering outstanding sales and marketing outcomes in highly competitive markets.

Avner Schneur

Chairman

Avner Schneur

Chairman

Avner Schneur has led several companies from the early stage to IPO or other exits. Avner is the President and CEO of GRM a leading Record and Document Management company, President and CEO of VisualVault, a leading cloud-native content platform and the founder and CEO of Kormeli, LLC an investment group dedicated to funding and guiding early-stage technology entrepreneurs and enterprises.

Philip Roizin

Board Member

Philip Roizin

Board Member

Phil Roizin was the CFO of RUELaLA INC., a major Internet retailer. He previously served as CEO and CFO of Brookstone and held senior roles at Franklin Mint and Dole Food Co. He holds an MBA from Wharton and a BComm from McGill.

Executive Team

Yossi Abraham
President & CEO

Yossi Abraham

President & CEO

Yossi Abraham holds over 20 years of experience in various managerial roles, mainly in the Telecom and IT industry. Managerial positions include sales and business development, marketing, project management and chief of staff.

Prakash Guggilam
CTO

Prakash Guggilam

CTO

Prakash Guggilam is an experienced technology leader and architect with an established record of growing and retaining well-balanced, high functioning teams that ship. He holds over eighteen years of experience designing and building scalable systems.

Bob Barrows
VP of Sales & Business Development

Bob Barrows

VP of Sales & Business Development

Bob Barrows is an award-winning and dynamic business development executive with executive management success and over 20 years of proven expertise in delivering outstanding sales and marketing outcomes in highly competitive markets.

Avner Schneur
Chairman

Avner Scneur

Chairman

Avner Schneur has led several companies from the early stage to IPO or other exits. Avner is the President and CEO of GRM a leading Record and Document Management company, President and CEO of VisualVault, a leading cloud-native content platform and the founder and CEO of Kormeli, LLC an investment group dedicated to funding and guiding early-stage technology entrepreneurs and enterprises.

Philip Roizin
Board Member

Philip Roizin

Board Member

Phil Roizin was the CFO of RUELaLA INC., a major Internet retailer. He previously served as CEO and CFO of Brookstone and held senior roles at Franklin Mint and Dole Food Co. He holds an MBA from Wharton and a BComm from McGill.